Gyu-Kaku Japanese BBQ

Reviews about Gyu-Kaku Japanese BBQ

• 3 / 5

  By Brendan Scott
  Meat quality is great. Seafood turned out pretty bad (butter fish dissolved into mush after cooking it. Twice.) Rice looks, feels, and tastes extremely cheap and to my opinion it's not worth what it costs. Must always be served moist and fresh!
  Customer service is okay, managerial presence is needed more often. Pricing is fair, and happy hour specials are very worth coming for.
  Overall, food quality needs work.
  April 21, 2017
• 2 / 5

  By prudence rosaldo
  Plan on waiting for everything. The food is good. Priced ok. Knowledge of servers, hostesses, about customer service is poor. This restaurant is poor in staff training also managerial presence. Inexperienced customer service. Today was my 3rd and last time there.
  February 13, 2017
• 1 / 5

  By Josh Mcury
  Good food. The problem is with the service.. They say 1 hr wait and they will call your cell. Which never happens. This is the third time i have checked back in 40 minutes after the time I was given. The hostess asked can i have your number again and only 20 more minutes. This places truly suffers from the incompetence from the hostess. It really detracts from all the hard work the rest of the staff puts in. FYI, of all the locations on Oahu, Kapolei is the only one with this problem.
  December 31, 2016